Frequently Asked Questions

How long does shipping take?
Most orders are processed within 1–2 business days. Delivery typically takes 5–10 business days depending on your location.

Do you ship to the United States?
Yes! We ship to all 50 U.S. states, with delivery in 5–10 business days after processing.

How do I track my order?
You'll receive a tracking number by email once your order has shipped.

Products

Are your products safe for all breeds?
We carry products suitable for a wide range of breeds and sizes. Check individual product descriptions for breed or size recommendations.

Do you carry organic pet food?
We carry a selection of natural and organic options including Smack Organic Dehydrated Dog Food and Natural Paw Tofu Cat Litter. We also carry vet-trusted science-based nutrition from brands like Hill's Science Diet.

Can I use your automatic feeders with wet food?
Our automatic feeders are designed for dry kibble. We recommend checking the product page for specific compatibility details.

Returns & Refunds

What is your return policy?
We don't require you to physically return items. If your order arrives damaged, defective, or incorrect, or is confirmed lost in transit, we'll send a replacement or issue a refund — you keep the item, no need to ship anything back. Perishable items (like pet food and treats), opened supplements, sale items, and gift cards aren't eligible. See our Refund Policy page for full details.

What if my item arrives damaged or incorrect?
Please contact us at support@thehonesthabitat.com within 7 days of delivery with a photo of the item. We'll arrange a replacement or full refund at no cost to you.

What if my order never arrived?
If your order hasn't arrived within 45 days of your order date (U.S.), please contact us and we'll investigate and resolve it promptly.

Account & Orders

Do I need an account to order?
No — you can checkout as a guest. However, creating an account lets you track orders and reorder easily.

How do I cancel or modify my order?
Contact us as soon as possible at support@thehonesthabitat.com. We'll do our best to accommodate changes before your order ships.