Refund policy
We want you to be completely happy with your order. Here's how we handle issues if something goes wrong.
Returns We do not require physical returns. If there is an issue with your order, you keep the item — no need to ship anything back.
Refunds and Replacements You may be eligible for a refund or replacement if your order:
- Arrives damaged or defective
- Contains the wrong item
- Is missing items
- Is confirmed lost in transit
To submit a claim, contact us at support@organicpaws.store with photos or videos clearly showing the issue. Claims without supporting documentation cannot be processed.
Lost Orders If tracking has not updated and your order has not arrived within 45 days (U.S. orders) or 60 days (international orders) of the ship date, please contact us and we will issue a refund or replacement.
Delivered Orders If tracking shows your order as delivered but you have not received it, a refund or replacement can only be issued if you provide a non-delivery certificate from your carrier or local post office.
Non-Returnable Items Due to the nature of our products, we cannot accept returns on perishable goods (including pet food and treats), opened supplements, or items that have been used.
Exceptions We do not offer refunds on sale items or gift cards.
Questions? Contact us any time at support@organicpaws.store — we're real people and we respond promptly.