Shipping policy
Shipping Information
We ship all orders across the United States. Here's everything you need to know before you order.
Free Shipping
Enjoy free standard shipping on all orders over $35. No code needed — it's applied automatically at checkout.
Shipping Rates
- Orders under $35: Flat rate shipping calculated at checkout based on your location and order weight.
- Orders over $35: Free standard shipping.
Delivery Times
- Standard Shipping (United States): 5–10 business days
- Expedited Shipping: 2–5 business days, where available
Delivery times are estimates and may vary during peak periods or due to carrier delays.
Order Processing
Orders are processed within 1–3 business days of being placed. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Tracking Your Order
Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your delivery through the carrier's website. Please allow 24–48 hours for tracking to update.
Lost or Delayed Shipments
If your order has not arrived within 45 days of the ship date, please contact us at support@organicpaws.store and we will investigate and issue a refund or replacement as applicable.
Questions?
If you have any questions about your shipment, please contact us and we'll be happy to help.